Privacy Policy - Christian Family Solutions

Privacy Policy

Member Assistance Program – Privacy Policy

In a time when emotional and psychological needs are increasing and traditional health insurance costs are rising with higher deductibles or no mental health benefits, many people are turning to religious organizations, like their church or school, for help with their emotional challenges.


As a demonstration of their love for Christ and his saving gospel message, organizations can now have a variety of needs-based services available for their members to help meet the needs of their members.


The Member Assistance Program (MAP) is a customized and comprehensive way for churches, schools, or other organizations to assist in meeting the emotional or psychological needs of their members by providing them with convenient, affordable services, including:


Individual, Couple, & Family Counseling
Providing short-term counseling for common difficulties such as depression, anxiety, marital discord, children’s behavior/parenting, addictions, relationship problems, etc.


Premarital Counseling
Engaged couples complete an online assessment and meet with a counselor to review their strengths and growth areas.


Career Counseling
Providing members access to career counselors to help establish a plan to find new employment by analyzing their transferable skills and obtain direction and feedback on resume writing and the job search process.


General Substance Abuse Counseling
Substance abuse counselors provide assessment, short-term counseling, and referral for members who may struggle with substance abuse or dependence.


Providing consultation to pastors, principals, or other organizational leaders on general areas of concern that may be affecting individuals or the organization as a whole.


Educational Presentations
Presentations on a wide array of topics can be provided through a live webinar format or in person near one of our clinic areas in Minnesota and Wisconsin. Please click here to go to our Educational Presentations page.


Student Needs Assessment
An assessment process available for high schools and colleges to evaluate and understand current student needs through a self-report survey of 54 common problems experienced by students.


tScreen is a free emotional wellness screening program for high schools. Conducted on-site with incoming freshman students, tScreen is a confidential service that helps identify emotional strengths and potential challenges with recommendations to students and parents.


Elder Care Navigation
Providing consultation for members who wish to understand care options for a loved one who may need additional care.


Online Support Groups
Connecting people from around the country who struggle with a similar problem area through a live video connection.


Online Support Group Facilitation
Providing a support group leader through a live video connection for a groups of members in the organization.


Member Assessment
Professional counselors meet with a member for one or two sessions to assess their psychological needs and make appropriate recommendations for care.


Crisis Response
Providing access to crisis counselors for organizations in the event of a crisis situation or major event that impacts the organization such as a tornado or earthquake.


These services can be provided to members of organizations such as:

  • Congregations/churches—covering members, employees, and called workers
  • Synodical districts, conferences, or circuits—covering called workers
  • Businesses—covering employees/staff
  • Milwaukee Choice schools—covering students, faculty, and staff
  • Lutheran high schools—covering students, faculty, and staff
  • Colleges and seminaries—covering students, faculty, and staff


For a brief video overview of MAP, please click here.

For a brief video overview of MAP in Spanish, please click here.

For a pastor’s perspective on the impact MAP can have on congregations, please click here. 


Organizations using MAP can offer services through WLCFS-Christian Family Solutions to their members as a benefit of membership with services offered at no direct cost to the individual being served. With advancements in technology, through this program counselors can now provide services not only by telephone or in person at one of our counseling offices in Wisconsin or Minnesota, but also through live, interactive video conferencing right from the member’s own home or organization.


This program builds on the available resources within the organization and community. Working collaboratively with the pastor, principal, or organizational leader, MAP counselors can help the organization expand their network of caring services and help the organization grow as individuals, couples, and families are assisted. The organization can effectively grow their ministry services without adding staff and significant increases in their budget.


For the MAP Support Center, please call 800.438.1772 or e-mail the program coordinator at

two seniors, a man and a woman, smiling and looking off into the distance