Getting Started Using the South Central District Called Worker and Family Assistance Program

The WELS South Central District has created a Called Worker and Family Assistance Program to help address the emotional or psychological needs of called workers serving in the District. The Called Worker and Family Assistance Program is available to the active called workers and their immediate family members in the District. Video-assisted counseling services are available at no direct cost. The South Central District will cover the fees for counseling. The District Special Ministries Coordinator has agreed to coordinate the billing process.

 

Referral Process
Called workers and their immediate family members can self-refer. If there is a counseling need, simply use this online intake link to request services. This link will provide the individual with a description of services and obtain general intake information. Once the intake information has been submitted, a representative from the Called Worker and Family Assistance Program will make contact by phone within one business day to schedule an appointment for counseling by video.

 

The number of counseling hours initially available is limited to three. If additional sessions are recommended, the counselor will inform the District Special Ministries Coordinator and obtain authorization to continue. No personal information will be shared with the District Coordinator. He will not have access to the names of anyone receiving counseling. The program is completely confidential.

 

Connecting by Video
The process of connecting with a counselor by video is quick and easy. At the scheduled appointment time, the individual can go to www.ChristianFamilySolutions.org and click on “Connect with Your Provider.” The individual will then enter a secure waiting room. The counselor will begin the connection at the scheduled appointment time.

 

Eligibility
The South Central Called Worker and Family Assistance Program is available to the active called workers and their immediate family members in the District. Individuals must be at least 12 years old to participate in video-assisted counseling. Members ages 12-17 will be able to participate after a parent has provided their consent. Parents will be invited to electronically sign a consent form.

 

Staffing
The Called Worker and Family Assistance Program is staffed by mental health professionals from WLCFS-Christian Family Solutions, including Ph.D.- and Master’s-level counselors who have specific experience and training in assisting adolescents and adults using a video connection.

 

Some problem areas are not best served through video-assisted counseling, including situations where individuals are actively suicidal, are in need of hospitalization for a mental health disorder, or have a substance abuse problem requiring local treatment. These individuals are not allowed to receive ongoing assistance through video-assisted counseling. Referrals to local treatment facilities can be obtained by Christian Family Solutions if needed.

 

Confidentiality
Counselors cannot release any information without written permission, unless there is a need to do so to protect the safety or welfare of the individual client or another person. Video-assisted counseling meetings occur through secure, encrypted connections. Video meetings are not recorded. Information submitted through an online intake is encrypted and kept within a secure software system that was developed for use specifically for the counseling industry. All records are not only secure but also have a redundant backup system in the event of a system malfunction. Only authorized personnel have access to these electronic records.

 

If you are interested in utilizing the web-based counseling services available through the South Central Called Worker and Family Assistance Program, please complete a confidential online intake. If you have questions about the program or services, please contact Christian Family Solutions at map@wlcfs.org or 800.438.1772.