THE VIDEO COUNSELING EXPERIENCE

Before scheduling a telehealth or video counseling session, please review the following to understand the expectations, risks, and benefits.

• Informed Consent
• Privacy Practice Notice
• The information on this page

Connecting to Your Telehealth Session

Download the Patient Guide to Telehealth for step-by-step instructions on joining your session. or follow these instructions:

To join your appointment, follow these steps:

1. Check your email – You’ll receive a confirmation email with a link to join.
2. Verify your identity – Enter your last name and birth date when prompted.
3. Accept the terms and conditions – Click “Accept” to proceed.
4. Authorize payment (if required) – If prompted, enter your credit card information. (Your card won’t be charged until after your visit.)
5. Join the session – When your provider starts the session, the “Join Call” button will activate. Click or tap it to enter.

For full details, refer to the Patient Guide to Telehealth PDF.

Troubleshooting Tips

If you’re having trouble connecting:

• Check your internet connection and try refreshing the page.
• Ensure your camera and microphone are set up and not muted.
• Restart your device and rejoin using the email link.
• Use a wired connection or move closer to your Wi-Fi router.

For additional troubleshooting, refer to the Patient Guide to Telehealth PDF.

Tips for a Productive Session:

• Find a quiet, private location.
• Ensure children/siblings are cared for during the session.
• Reduce distractions (e.g., turn off TV, silence notifications).
• Prepare children in advance—they may enjoy seeing their counselor on screen.
• Recording the session is not allowed without written consent from all participants.

At the time of your appointment:

• Five minutes before your session, follow the link in your email to join.
• If unsure how to connect, refer to the  Patient Guide to Telehealth PDF for detailed steps.
• Keep your phone available in case of technical issues.
• If you cannot attend, call 800-438-1772 to cancel or reschedule.

Who will be part of the session?

Your session is confidential and will include only you and your counselor. If technical support is needed, you will be asked for permission before they join. Additional participants may join from your end, but please introduce them on camera.

What about privacy?

As with a face-to-face session:

• No one may record the session without written consent by all involved.
• We will keep a written record of the counseling session, and this will go in your clinical notes.
• You may request a copy of your records as outlined in our Privacy Notice.

As with any counseling session, there are limits to confidentiality, which are listed in the Informed Consent.

What happens after the session?

The principles are the same as a normal in-person session:

• You will be offered a follow-up session as needed. This could be by video again, in person at a Christian Family Solutions clinic, or at another referral resource recommended by your counselor.
• If you’re not comfortable with online video counseling, you can choose to meet with a counselor face to face next time—the choice is yours. If you are not located near a Christian Family Solutions clinic, we will offer resources in locating a mental health professional near you.

Payment:

• If we have verified insurance coverage, we will not bill you until your claim is processed. You may be responsible for co-payment or deductible charges.
• For those without verified insurance: We offer a one-hour session for $191.25, paid at the time of service.
• If you choose to pay privately, we will collect payment with a credit or debit card at the $191.25 per hour discounted rate.
• A statement of service can be provided for you to submit to your insurance.
• Check with your HSA or FSA plan for reimbursement for telehealth.
• For those using your organization’s Member Assistance Program, you will not be billed directly for the services you receive.