We are working to implement “Phase 2” of our plan to safely re-open our clinics for more in-person visits, including outpatient counseling. We have so appreciated our clients’ cooperation and patience as we transitioned to telehealth, and we ask for your cooperation again as we move ahead with plans to reintroduce in-person visits in a safe manner.
Our client and employee health is of utmost importance, both physical and emotional. For this reason, we are offering several options for clients to continue care:
- Counseling sessions via secure video connection: While we see the value and importance of opening to face to face sessions, please know that our clinicians are trained to deliver excellent care through telehealth for those that wish to continue with this service. You may wish to continue your care via telehealth. If so, please note:
- During the pandemic, certain measures were put in place by federal and state governments and insurance plans to allow for expanded telehealth coverage. We recommend that you contact your insurance company to verify that coverage for the service will continue.
- We are monitoring this closely as many states are beginning to put some of the emergency measures into permanent legislation.
- The option of in-person visits will be available to clients starting July 1. Not all clinicians will be available on this date; some clinicians may vary on in-person availability. If you choose to visit in-person, please note the following:
- In-person scheduling options might be more limited due to our efforts to manage the number of people in our clinics and maintain a safe and healthy environment. If you wish to be seen sooner than the in-person schedule allows, telehealth may be a good option for you. We will walk you through your options and steps when you request an appointment either online or by phone.
- We are taking proper precautions to maintain social distancing. In accordance with the recent orders in Minnesota and Wisconsin, masks must be worn to enter our clinics. Clients should bring a mask with them to their appointment.
- Please arrive to your appointment approximately 5 minutes early and follow signs that will direct your movement to the front desk. Check in individually at the front desk and wait for your appointment as directed. You will be asked to sign our informed consent for in-person visits during the public health crisis, if you have not done so already.
- Please do not bring additional family members to your appointment, as this will limit space in our waiting areas. Parents accompanying minor clients, or those providing transportation for clients who cannot drive, will be able to wait in our waiting area.
- We will regularly clean and sanitize all of our spaces, following guidelines provided by the Centers for Disease Control and local health departments.
- If you are exhibiting any symptoms of illness, please do not enter our clinics. The symptoms of COVID-19 will be posted in our clinics.
As always, your provider can offer you guidance as to which approach is most effective for you. If you have any questions, please do not hesitate to call our intake staff at 800.438.1772.
Co-pays and self-pay rates
Christian Family Solutions waived co-pays and reduced our self-pay fees for services during the pandemic in an effort to ensure that those who were in need could access care. As we resume more normal clinic operations, we must return to our regular billing practices and rates.
- We will submit charges for your visit – whether in person or via telehealth – to your insurance company which will be subject to your individual plan’s provisions, including any deductibles.
- Individuals may also choose to pay for in-person visits and video counseling services without using insurance. Our prompt pay rate as of July 1, 2020 will be a 50% discount on our usual and customary charges for both telehealth and in person services and will be based on the service performed. You may request our fee schedule when you make your appointment. Payment is appreciated at the time of service, and must be completed within 10 days to receive the discounted rate. Payments can be made here.
Thank you for trusting Christian Family Solutions with your mental health care needs. It is our privilege to be able to serve you or your loved ones now and in the future.
Updates on our school-based counseling and STRONG Day Treatment Program
For high school and college students: During the summer months, students in the schools we serve can continue to access our counseling services via video.
- High school students or their parents may access video counseling services by contacting their school principal or advisor.
- College students may access video counseling services by contacting us at: 800.438.1772 or email us at email@example.com.
For our school-based counseling programs in elementary schools: If students are in need of continuing services over the summer, video counseling may be an option. Please work with your school-based counselor to schedule appointments via secure video connection.
For our STRONG Day Treatment Program in Milwaukee, WI: STRONG has reopened in-person programming for adolescents ages 5-14. Treatment hours on site are Monday through Friday AM from 8-11 and PM from 12-3.
- We are using a mix of in-person and online treatment in order to minimize close contact, control our environment, and reduce risk for exposure to germs. The STRONG staff will contact each parent/guardian to review scheduling options and create each child’s schedule.
- In the event that a child cannot be seen in person for illness or any other reason, he or she can continue to receive treatment online.
- Staff will continue to meet with children and family members for individual sessions through secure video. Staff will walk families through the telehealth process to make it easy to connect
- The STRONG team continues to perform all diagnostic assessments and admissions over the phone and online.
- Program leader: Dr. Ashley Schoof, Program Director, WI Child and Adolescent Services
- Questions about this program can be directed to Bre Gruenewald, Community Outreach Representative, at 262.415.7739
An update on The Gardens of Hartford assisted living facility
We do NOT have any COVID-19 cases at our facility. Ensuring residents are cared for in a safe and healthy environment is our greatest concern, and so we have implemented measures recommended by the Centers for Disease Control and Prevention (CDC) to reduce the potential for the virus to enter our building. As the weather becomes cooler and our ability to facilitate visits outdoors comes to an end, we would like to restate some important protocols that must be in place for the health and safety of all our residents. With your cooperation, we can keep The Gardens a healthy and safe place to live and work.
- The CDC and state/local health officials recommend restricting all visitors to assisted living facilities to prevent COVID-19 from entering the facility. We recognize that in some cases visits are essential to provide compassionate care, and to help maintain the spiritual and emotional well-being of our residents. As such, we will have a limited and tightly controlled visit policy as follows, effective immediately:
- Each resident will be permitted one outside visitor per week from a family member, close friend, service provider, pastor, etc.
- Visits must take place Monday through Friday, so that our staff is able to monitor and follow our protocols.
- Visits should be cleared and scheduled with Kristy Wilson or Mary Hoof, preferably 24 hours in advance. Visitors who have not been cleared in advance will not be able to enter the building.
- When visitors arrive, enter and exit through the front door only. Please do not let visitors enter or exit through side/back doors.
- Visitors will be temperature and symptom screened.
- Visitors who are granted access should perform frequent hand hygiene and wear a cloth face covering.
- All visits must take place in the resident’s apartment, so as to limit any possible contact with other residents while in the building.
- We understand that connecting with loved ones is incredibly important, and there are a variety of other ways to connect with them. These may include telephone, email, text, or through Skype or Facebook. Staff at The Gardens can help facilitate that communication.
- We have posted signs on our entryway doors to notify visitors of this change in our visiting policy. There is a phone number on these signs so visitors can reach our staff in case of an emergency. If there is an emergency that requires your entry into our facility, our staff has a screening protocol they must use to determine whether a person meets the criteria for entry.
- We are working closely with our staff to ensure they understand the symptoms of COVID-19 for themselves and their family members and do not enter our facility if they or family members are exhibiting symptoms. We are also working on contingency plans in the event that any of our staff members do become ill and need to stay home.
RESIDENTS LEAVING THE GARDENS FOR OUTINGS
- Residents and families have been asking whether residents can leave our facility for appointments or visits with family in the coming weeks and months. This is an extremely difficult decision for us because any coming and going from our facility creates additional risk for exposure. For this reason, we must restrict residents from leaving The Gardens unless they have an essential reason to do so, such as a doctor’s appointment.
- These outings must be cleared 24 hours in advance with Kristy Wilson or Mary Hoff.
- Residents and their companions should wear a face covering while outside The Gardens.
- Upon returning to the facility after an essential outing, residents will have temperature and symptom screening (e.g., screening for fever, new or worsening cough, difficulty breathing, chills, repeated shaking with chills, muscle pain, headache, sore throat, and new loss of taste or smell).
- No visitors may enter the building when a resident is leaving or returning from an outing. Please connect with our staff upon arrival to ensure the resident safely reenters our building with assistance from us if needed.
IN THE EVENT OF AN EXPOSURE
- We have protocols in place for staff members if they should become exposed to or test positive for COVID-19. So far, these protocols have proved beneficial and, by God’s grace, we have had no exposure to residents. In the event that a resident tests positive for COVID-19:
- We will notify public health officials immediately.
- The public health officials will direct us through steps, which may include the testing of other residents and staff.
- Any residents who test positive will be quarantined on site according to our protocols that follow CDC guidelines. Currently, that means 10 days of quarantine from the time of a positive test, and the resident must be symptom free for at least 24 hours.
- All of the above protocols may be changed should we have any cases or exposures on site.
Questions or concerns should be directed to Kristy Wilson or Mary Hoof at The Gardens of Hartford at this number: 262.345.5590. For additional information, please visit the CDC’s coronavirus information page at https://www.cdc.gov/coronavirus/2019-ncov/.
Updates for our in-home care clients
Our ultimate goal is to ensure all of our in-home care clients are cared for in a safe and healthy manner within their environments. We have implemented measures recommended by the Center for Disease Control and Prevention (CDC) to help reduce the potential for the virus spreading or contact.
Please follow the recommended protocols to prevent the spread of any kind of illness. This includes:
- Wash hands frequently for at least 20 seconds.
- Avoid close contact with people who are sick. (This includes avoiding handshakes.)
- Avoid touching your eyes, nose, and mouth.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
We ask that if any of our Home Care clients have symptoms, they should call our office to reschedule our Home Care visit (262.345.5568 or 262.293.9389). According to the CDC, symptoms include fever, coughing and shortness of breath. For reliable and up-to-date information, visit a trusted site such as the Centers for Disease Control and Prevention (CDC) at https://www.cdc.gov/.
If you feel you are experiencing any of these symptoms, please call the office immediately to cancel your services and arrange an evaluation by your doctor.
We will deliver our Home Care services to the best of our ability and in a way that protects both our clients and our staff.