Calm during COVID-19 - WLCFS - Christian Family Solutions

Calm during COVID-19

Our client and employee health is of utmost importance, both physical and emotional. For this reason, we are offering several options for clients to continue care:

  • Counseling sessions via secure video connection: While we see the value and importance of opening to face to face sessions, please know that our clinicians are trained to deliver excellent care through telehealth for those that wish to continue with this service. You may wish to continue your care via telehealth. If so, please note:
    • During the pandemic, certain measures were put in place by federal and state governments and insurance plans to allow for expanded telehealth coverage. We recommend that you contact your insurance company to verify that coverage for the service will continue. 
  • In addition to video counseling, the option of in-person visits is now available. Some clinicians may vary on in-person availability. If you choose to visit in-person, please note the following:
    • In-person scheduling options might be more limited due to our efforts to manage the number of people in our clinics and maintain a safe and healthy environment. If you wish to be seen sooner than the in-person schedule allows, telehealth may be a good option for you. We will walk you through your options and steps when you request an appointment either online or by phone.
    • We are taking proper precautions to maintain social distancing. In accordance with the recent orders in Minnesota and Wisconsin, masks must be worn to enter our clinics. Clients should bring a mask with them to their appointment.
    • Please arrive to your appointment approximately 5 minutes early and follow signs that will direct your movement to the front desk. Check in individually at the front desk and wait for your appointment as directed. You will be asked to sign our informed consent for in-person visits during the public health crisis, if you have not done so already.
    • Please do not bring additional family members to your appointment, as this will limit space in our waiting areas. Parents accompanying minor clients, or those providing transportation for clients who cannot drive, will be able to wait in our waiting area.
    • We will regularly clean and sanitize all of our spaces, following guidelines provided by the Centers for Disease Control and local health departments.
    • If you are exhibiting any symptoms of illness, please do not enter our clinics. The symptoms of COVID-19 will be posted in our clinics.

Thank you for trusting Christian Family Solutions with your mental health care needs. It is our privilege to be able to serve you or your loved ones now and in the future. If you have any questions, please call us at 800.438.1772.

An update on The Gardens of Hartford assisted living facility

Since the onset of COVID-19, our greatest concern has been ensuring that residents are cared for in a safe and healthy environment. Our staff, residents, and families have helped us maintain excellent standards, balanced with the needs of our residents to socialize and access medical and other services outside our facility. We have been following measures recommended by the Centers for Disease Control and Prevention (CDC) as well as the Centers for Medicare and Medicaid Services (CMS).


Communication has been sent to residents and their families regarding our protocols for the 2021 holiday season. If you need a copy of those protocols, please contact Kristy Wilson at The Gardens of Hartford at 262.345.5590.

Updates for our in-home care clients

Our ultimate goal is to ensure all of our in-home care clients are cared for in a safe and healthy manner within their environments. We have implemented measures recommended by the Center for Disease Control and Prevention (CDC) to help reduce the potential for the virus spreading or contact.


Please follow the recommended protocols to prevent the spread of any kind of illness. This includes:


  • Wash hands frequently for at least 20 seconds.
  • Avoid close contact with people who are sick. (This includes avoiding handshakes.)
  • Avoid touching your eyes, nose, and mouth.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.


We ask that if any of our Home Care clients have symptoms, they should call our office to reschedule our Home Care visit (262.345.5568 or 262.293.9389). According to the CDC, symptoms include fever, coughing and shortness of breath. For reliable and up-to-date information, visit a trusted site such as the Centers for Disease Control and Prevention (CDC) at


If you feel you are experiencing any of these symptoms, please call the office immediately to cancel your services and arrange an evaluation by your doctor.


We will deliver our Home Care services to the best of our ability and in a way that protects both our clients and our staff.

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