Calm during COVID-19

As the Coronavirus (COVID-19) situation continues to evolve, Christian Family Solutions is balancing advice and orders from public health authorities with the need to provide counseling care and mental health treatment for those who require it. Use the links below to read more information on:

 

UPDATES: In-person visits to our counseling clinics—moved to Telehealth
How to schedule appointments via secure video counseling
Updates on our school-based counseling and STRONG Day Treatment program
An update on The Gardens of Hartford assisted living facility
Updates for our in-home care clients
READ: A message from our CEO “for such a time as this”
READ: Preparation meets need: Learn about our telehealth expertise

 

 

Please note that this situation is changing continuously. Please continue to check here for additional updates as this situation unfolds.

In-person visits to our counseling clinics—moved to Telehealth

Our clinics remain open virtually at this time. 

 

With regard to our Day Treatment and Intensive Outpatient Programs:

  • We have shifted our programs to serve group members via secure video connection. 
  • Minnesota Clinics:
  • Wisconsin Clinics:
    • Adult Intensive Outpatient Programs continue to accept referrals to through our online REQUEST APPOINTMENT form or 800.438.1772.
      • Our counselors meet with clients through secure video counseling for group check in and psychoeducation, and individual sessions. Hours vary depending on program and client/counselor schedule. Typical schedule is every other day.
      • Curriculum taught in the traditional face-to-face IOP occurs through video counseling.
    • Our Teen Intensive Outpatient Program continues to accept referrals through our online REQUEST APPOINTMENT form or 800.438.1772.
      • Our counselors meet with clients through secure video counseling psychoeducation and individual sessions Monday-Thursday. Hours vary depending on program and client/counselor schedule.
      • Curriculum taught in the traditional face-to-face IOP occurs through video counseling.
    • Our STRONG Day Treatment program has suspended in-person work with children on campus, and our therapists are continuing services to the STRONG children and their families through video appointments. 
  • Contact your individual clinic location for information on any modifications to the original schedule. View clinic locations here.
  • We are accepting new referrals into our programs at this time. 
  • Contact any of our clinic locations with your questions about the status of specific programs, or contact our Outreach Team: 
    • Bre Gruenewald, Wisconsin Outreach Coordinator: 262-415-7739
    • Barbara Schlatter, Minnesota Outreach Specialist: 952-683-9901

How to schedule appointments via secure video counseling

We have moved all in-person appointments to video appointments at this time. Video counseling is a convenient way to meet with your provider via a secure connection.

 

  •  To schedule an appointment, visit our video counseling information page. There you will find everything you need to know about connecting with your counselor using a computer or portable device such as a tablet or smartphone with webcam, microphone and speakers.
  •  We will submit the charges to your insurance company which will be subject to your individual plan’s provisions.
    • During this national emergency, many insurers are encouraging video appointments to stop the spread of the virus. 
    • Many insurance companies are waiving client cost share such as copays at this time. Christian Family Solutions will also waive copays and coinsurance at this time. 
    • If you have a deductible, you will be charged no more than $65, which is our reduced prompt pay rate during this national public health emergency.
  • Individuals may also choose to pay for video counseling services without using insurance. Our normal prompt pay rate of $80 is reduced to $65 per visit during this national emergency, effective through June 15, 2020.

Any client who wishes to use video counseling services must sign a consent form. Those forms are available on our website here.

Updates on our school-based counseling programs and STRONG Day Treatment program

For high schools and colleges: Considering the cancellations that have occurred, we are prepared to deliver our counseling services via video. We want to ensure that counseling care is accessible to individuals and families despite the challenges of the current situation.

 

Through our video counseling services, we can connect with students from home. All they need is an internet connection and a device with video capabilities. If there are students we have been seeing in person, we can continue to support them via this secure video connection. If there are other students who have heightened anxiety due to these events, we are able to add appointments for them as well.

  • High school students or their parents may access video counseling services by contacting their school principal or advisor.
  • College students may access video counseling services by contacting us at: 800.438.1772 or email us at map@wlcfs.org.

 

For our school-based counseling programs in elementary schools: These programs must operate in accordance with the school campuses we serve and will see students in person when the schools are reopened. If students are in need of continuing services, video counseling may be an option. Please see the above section on the option of appointments via secure video connection.

 

For our STRONG program in Milwaukee: 

Although the program has had to suspend in-person work with children on campus, our therapists are finding ways to stay connected to the STRONG children and their families. 

  • Families receive a daily phone call from a member of our staff between the hours of 8:00AM – 11:00AM. That phone call consists of brief questions at which point parents and guardians will have the opportunity to connect with a therapist for a video counseling session. Together we can formulate a treatment plan that is best for the child during this interim period.
  • During video sessions, therapists are providing both family sessions and individual sessions with the children. 
  • The STRONG team is also performing diagnostic assessments over the phone, working through their wait list so those who need care can get the help they need.

An update on The Gardens of Hartford assisted living facility

We do NOT have any COVID-19 cases at our facility. Ensuring residents are cared for in a safe and healthy environment is our greatest concern, and so we have implemented measures recommended by the Centers for Disease Control and Prevention (CDC) to reduce the potential for the virus to enter our building.

 

  • We are restricting all visitors from The Gardens of Hartford at this time. We will keep our families and regular visitors informed when these restrictions will be lifted, and we can assure you that we are in close communication with state and local health officials regarding this policy.
  • We understand that connecting with loved ones is incredibly important, and there are a variety of other ways to connect with them. These may include telephone, email, text, or through Skype or Facebook. Staff at The Gardens can help facilitate that communication.
  • We have posted signs on our entryway doors to notify visitors of this change in our visiting policy. There is a phone number on these signs so visitors can reach our staff in case of an emergency. If there is an emergency that requires your entry into our facility, our staff has a screening protocol they must use to determine whether a person meets the criteria for entry.
  • We are working closely with our staff to ensure they understand the symptoms of COVID-19 for themselves and their family members and do not enter our facility if they or family members are exhibiting symptoms. We are also working on contingency plans in the event that any of our staff members do become ill and need to stay home.

 

Questions or concerns should be directed to Kristy Wilson or Mary Hoof at The Gardens of Hartford at this number: 262.345.5590. For additional information, please visit the CDC’s coronavirus information page at https://www.cdc.gov/coronavirus/2019-ncov/.

Updates for our in-home care clients

Our ultimate goal is to ensure all of our in-home care clients are cared for in a safe and healthy manner within their environments. We have implemented measures recommended by the Center for Disease Control and Prevention (CDC) to help reduce the potential for the virus spreading or contact.

 

Please follow the recommended protocols to prevent the spread of any kind of illness. This includes:

 

  • Wash hands frequently for at least 20 seconds.
  • Avoid close contact with people who are sick. (This includes avoiding handshakes.)
  • Avoid touching your eyes, nose, and mouth.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.

 

We ask that if any of our Home Care clients have symptoms, they should call our office to reschedule our Home Care visit (262.345.5568 or 262.293.9389). According to the CDC, symptoms include fever, coughing and shortness of breath. For reliable and up-to-date information, visit a trusted site such as the Centers for Disease Control and Prevention (CDC) at https://www.cdc.gov/.

 

If you feel you are experiencing any of these symptoms, please call the office immediately to cancel your services and arrange an evaluation by your doctor.

 

We will deliver our Home Care services to the best of our ability and in a way that protects both our clients and our staff.

Woman drinking coffee and writing in notebook

CALM FOR UNSETTLING TIMES:

 

We understand that this is one of those times in life when it may be difficult to remain calm. Please remember that we do have a place to find our calm: with our Lord.

 

Psalm 94:18-29: “When I said, ‘My foot is slipping,’ your unfailing love, LORD, supported me. When anxiety was great within me, your consolation brought me joy.”

 

We pray that our Almighty Lord who rules the wind and waves will also rule over this situation, keeping His loved ones safe and calm in the storm.

 

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