Getting started

If your organization is interested in participating in the Member Assistance Program (MAP), the first step is to contact the MAP Coordinator, Dan Nommensen, by calling 800.438.1772. He will discuss the program implementation process and get your organization set up as quickly as possible. He will also review the following setup tasks:

Agreement
You will be provided an agreement for services. This agreement will need to be signed by an authority in your organization and returned to the MAP Coordinator.

Equipment set-up
If the organization will be offering video-based services on-site, the MAP Coordinator will assist you by making recommendations for equipment and demonstrating the video connection process. 

Training
The last step is training. The MAP Coordinator will train the main referral agents and others in the process of making a referral and initiating a video connection. Once an agreement has been signed and returned, the setup process can move quickly. In most cases the process can be completed in as little as several hours.

For the MAP Support Center, please call 800.438.1772 or e-mail the program coordinator at assistance@wlcfs.org.